MLC Softphone Usage Instructions
- Brian Hushour (Deactivated)
Owned by Brian Hushour (Deactivated)
Aug 24, 2021
2 min read
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MLC Softphone Usage Instructions
Should you have any questions or concerns with the instructions, please notify the Technology Service Center for assistance.
MLC Button Functions
Hold – To put a caller on hold
Answer – NOT Used.
Speaker – To make and answer a call. The equivalent of your office phone speaker button.
Recall – NOT Used.
Feature – Used to setup speed dials.
Transfer – To transfer a caller.
Mic – To mute and unmute your microphone.
Up & Down Arrows – To adjust your selected audio device volume level.
Making an Internal Call
1. Click on the “Speaker” button. You will see a green light next to your extension.
2. Dial the desired extension.
3. Once finished with the call, hang up by clicking the "Speaker" button again.
Making an External Call
1. Click on the “Speaker” button. You will see a green light next to your extension.
2. Dial 9 then the desired phone number (Ex. 91234567890).
3. Once finished with the call, hang up by clicking the "Speaker" button again.
Answering a Call
1. When receiving a call you will see a red light next to your extension.
2. Click on the “Speaker” button to answer.
3. Once finished with the call, hang up by clicking the "Speaker" button again.
NOTE: If you have another extension you use to make and receive calls you will need to click on that extension on the left side first then click “Speaker” to make and answer calls.