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Respondus LockDown Browser MacOS Install Guide

(question)  Should you have any questions or concerns with the instructions, please notify the Technology Service Center for assistance. 

Respondus LockDown Browser MacOS Errors

Respondus LockDown Browser for MacOS is currently not working for Credit or Non-Credit students with an HCC email address. Students will need to use a Windows computer, which current students can borrow from the college. To borrow a laptop, please follow the instructions in this link.

Step 1

Open the Canvas course where the quiz needs to be taken.

image2020-11-5_10-50-25.png

Step 2

Browse to the quiz that needs to be taken and select it.

Step 3

Select the "Take the Quiz" button.

Step 4

Select the "Download Respondus LockDown Browser" link.

Step 5

A message box will appear asking if you want to allow downloads on "download.respondus.com"? Select "Allow" to start the download.

Step 6

When it finishes, it will show up under downloads, select the .pkg to run it. 

Step 7

Select the "Continue" button to allow the installer to run. 

Step 8

Select the "Continue" button. 

Step 9

Select the "Continue" button again. 

Step 10

Select the "Agree" button to accept the software license agreement. 

Step 11

Select the "Install" button to start the install process. 

Step 12

Enter your computer credentials and then select "Install Software".

Step 13

Select the "Close" button to close out of the installer. 

Step 14

Open Launchpad and search for the LockDown Browser application. The application has a picture like the one below. Open LockDown Browser.

Step 15

A message box will appear asking "LockDown Browser" would like to access files in your downloads folder. Select "Ok".

If you accidentally clicked "Don't Allow", you'll need to allow it by following the steps below.

 Click here for steps to allow LockDown Browser access to the downloads folder.

Step 1

In the top left click on the Apple logo, then click on "System Preferences".

How to Change or Remove macOS User Account Password

Step 2

Select "Security and Privacy".

Step 3

Select the Privacy button/tab.

Step 4

Scroll down on the left side until you see "Files and Folders" like below.

Step 5

Check the box for "Downloads folder" under the "Lockdown Browser".

image2020-8-26_8-40-54.png

Step 16

Select the following Canvas login option that applies to you and then login using your HCC Login ID and password.

Step 17

Once signed in, open the Canvas course where the quiz is and select "Take the Quiz".

This will take you to the LockDown Browser Webcam setup page.

Once your webcam is setup you'll be able to start your quiz.
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