Page Comparison

...

Panel

borderColor	none
titleColor	#FFFFFF
borderWidth	2
titleBGColor	#7c0034
borderStyle	none
title	Respondus LockDown Browser MacOS Install Guide

Panel

borderStyle	none

Panel

bgColor	#cdb97d

Should you have any questions or concerns with the instructions, please notify the Technology Service Center for assistance.

Warning

title	Respondus LockDown Browser MacOS Errors

Respondus LockDown Browser for MacOS is currently not working for Credit or Non-Credit students with an HCC email address. Students will need to use a Windows computer, which current students can borrow from the college. To borrow a laptop, please follow the instructions in this link.

Panel

bgColor	#e4e4e4
borderWidth	3
borderStyle	double

Step 1

Open the Canvas course where the quiz needs to be taken.

Panel

bgColor	#e4e4e4
borderWidth	3
borderStyle	double

Step 2

Browse to the quiz that needs to be taken and select it.

Panel

bgColor	#e4e4e4
borderWidth	3
borderStyle	double

Step 3

Select the "Take the Quiz" button.

Panel

bgColor	#e4e4e4
borderWidth	3
borderStyle	double

Step 4

Select the "Download Respondus LockDown Browser" link.

Panel

bgColor	#e4e4e4
borderWidth	3
borderStyle	double

Step 5

A message box will appear asking if you want to allow downloads on "download.respondus.com"? Select "Allow" to start the download.

Panel

bgColor	#e4e4e4
borderWidth	3
borderStyle	double

Step 6

When it finishes, it will show up under downloads, select the .pkg to run it.

Panel

bgColor	#e4e4e4
borderWidth	3
borderStyle	double

Step 7

Select the "Continue" button to allow the installer to run.

Panel

bgColor	#e4e4e4
borderWidth	3
borderStyle	double

Step 8

Select the "Continue" button.

Panel

bgColor	#e4e4e4
borderWidth	3
borderStyle	double

Step 9

Select the "Continue" button again.

Panel

bgColor	#e4e4e4
borderWidth	3
borderStyle	double

Step 10

Select the "Agree" button to accept the software license agreement.

Panel

bgColor	#e4e4e4
borderWidth	3
borderStyle	double

Step 11

Select the "Install" button to start the install process.

Panel

bgColor	#e4e4e4
borderWidth	3
borderStyle	double

Step 12

Enter your computer credentials and then select "Install Software".

Panel

bgColor	#e4e4e4
borderWidth	3
borderStyle	double

Step 13

Select the "Close" button to close out of the installer.

Panel

bgColor	#e4e4e4
borderWidth	3
borderStyle	double

Step 14

Open Launchpad and search for the LockDown Browser application. The application has a picture like the one below. Open LockDown Browser.

Panel

bgColor	#e4e4e4
borderWidth	3
borderStyle	double

Step 15

A message box will appear asking "LockDown Browser" would like to access files in your downloads folder. Select "Ok".

Warning

title	If you accidentally clicked "Don't Allow", you'll need to allow it by following the steps below.

Expand

title	Click here for steps to allow LockDown Browser access to the downloads folder.

Step 1

In the top left click on the Apple logo, then click on "System Preferences".

How to Change or Remove macOS User Account Password

Step 2

Select "Security and Privacy".

Step 3

Select the Privacy button/tab.

Step 4

Scroll down on the left side until you see "Files and Folders" like below.

Step 5

Check the box for "Downloads folder" under the "Lockdown Browser".

Panel

bgColor	#e4e4e4
borderWidth	3
borderStyle	double

Step 16

Select the following Canvas login option that applies to you and then login using your HCC Login ID and password.

Panel

bgColor	#e4e4e4
borderWidth	3
borderStyle	double

Step 17

A window may appear saying page failed to load. If that occurs, click the https://adfs.howardcc.edu/adfs/ls? link.

Image Added

Panel

bgColor	#e4e4e4
borderWidth	3
borderStyle	double

Step 18

Once signed in, open the Canvas course where the quiz is and select "Take the Quiz".

This will take you to the LockDown Browser Webcam setup page.

Tip
Once your webcam is setup you'll be able to start your quiz.

...

Page Comparison

Versions Compared

Old Version 16

New Version Current

Key

Respondus LockDown Browser for MacOS is currently not working for Credit or Non-Credit students with an HCC email address. Students will need to use a Windows computer, which current students can borrow from the college. To borrow a laptop, please follow the instructions in this link.

Step 1

Open the Canvas course where the quiz needs to be taken.

Step 2

Browse to the quiz that needs to be taken and select it.

Step 3

Select the "Take the Quiz" button.

Step 4

Select the "Download Respondus LockDown Browser" link.

Step 5

A message box will appear asking if you want to allow downloads on "download.respondus.com"? Select "Allow" to start the download.

Step 6

When it finishes, it will show up under downloads, select the .pkg to run it.

Step 7

Select the "Continue" button to allow the installer to run.

Step 8

Select the "Continue" button.

Step 9

Select the "Continue" button again.

Step 10

Select the "Agree" button to accept the software license agreement.

Step 11

Select the "Install" button to start the install process.

Step 12

Enter your computer credentials and then select "Install Software".

Step 13

Select the "Close" button to close out of the installer.

Step 14

Open Launchpad and search for the LockDown Browser application. The application has a picture like the one below. Open LockDown Browser.

Step 15

A message box will appear asking "LockDown Browser" would like to access files in your downloads folder. Select "Ok".

Step 1

In the top left click on the Apple logo, then click on "System Preferences".

Step 2

Select "Security and Privacy".

Step 3

Select the Privacy button/tab.

Step 4

Scroll down on the left side until you see "Files and Folders" like below.

Step 5

Check the box for "Downloads folder" under the "Lockdown Browser".

Step 16

Select the following Canvas login option that applies to you and then login using your HCC Login ID and password.

Step 17

A window may appear saying page failed to load. If that occurs, click the https://adfs.howardcc.edu/adfs/ls? link.

Step 18

Once signed in, open the Canvas course where the quiz is and select "Take the Quiz".

This will take you to the LockDown Browser Webcam setup page.