Help my System won’t start
Nothing seems to be on or won’t turn on.
Is there power to the podium? Is there a master on switch that isn't flipped on?
If you attempt to flip the switch and there's still no power, please call 443.518.4444
Touchpanel will not respond to my touch
Call 443.518.4444
Projector Remote doesn’t do anything
Likely a pair of dead batteries and we'll get some batteries, call 443.518.4444,
How do I use this system?
Basic operations are covered for each technology type in each building, at the link below.
https://www.ctefaculty.com/control-system.html
I can’t see video!
Am I not seeing video on the computer screen or the projector?
Is the computer screen on? Will it turn on when I move the mouse?
Is the computer tower on?
If not, there's usually a recessed black power button on the front side of the computer, try pushing that and you should see a white light.
Is my projector or presentation display on?
If your display is on, try routing the computer video to the projector, one more time.
Check to see if there are any loose video cables by the computer or the wall that may have come unplugged, if that doesn’t work, please call 443.518.4444, and we'll guide you through troubleshooting and more advanced steps.
I can’t hear audio!
Is my audio unmuted on the video I’m showing or on my computer?
Is audio from my computer routed at the touchpanel?
Oftentimes people will forget to select the audio when routing. Please route your computer to the speakers and hit go.
Is the audio cable plugged into the computer?
Sometimes the audio cable has worked it's way loose, Make sure the connector is snug both at the computer and at the wall.
If these are all true, please call 443.518.4444