To Open NetSupport School
- Double click its icon on the desktop or start menu
To have an overview of all students
- Click on "Monitor Student machines" on the left side of your window
To Lock/Unlock/Student Computers
- Select the computers you want to lock or unlock (not selecting any is the same as selecting all)
- Click the Lock/Unlock button at the top of your window
To Blank all Screens
- Click the Blank All button at the top of your window
To View a Student Machine
- Double click the desired computer icon in the List view
View Modes: You can View Clients in three modes:
Share | The Client's screen will be displayed at both the Control and the Client. Both the Control and the user at the Client will be able to enter keystrokes and mouse movements. |
Watch | The Client's screen will be displayed at both the Control and the Client. Only the user at the Client will be able to enter keystrokes and mouse movements. The user at the Control will be locked out. |
Control | The Client's screen will be displayed at both the Control and the Client. Only the user at the Control will be able to enter keystrokes and mouse movements. The user at the Client will be locked out. |
To change the View mode
- While Viewing the Client, click the View Mode icon on the View window toolbar and select Share, Watch or Control.Or,Select {Client}{Share/Watch/Control} from the View window drop-down menu.
To Power On a NetSupport student computer
- *****This function does NOT work in all rooms due to network configuration or machine limitations*****
- Select the icon(s) of the Clients you wish to Power On.
- Choose {Student}{Power Management – Power On} from the Control window drop-down menu.Or,Click the Manage icon on the Control toolbar and choose Power On.
- The Client workstations will now Power On.
To Power Off a client
- Ensure all open applications at the Client workstations are closed.
- Select the icon(s) of the Clients you wish to Power Off.
- Choose {Student}{Power Management – Power Off} from the Control window drop-down menu.Or,Click the Manage icon drop-down arrow on the Control toolbar and select Power Off.Or,If displayed, click the Power Off icon on the toolbar.
- The Client workstations will now Power Off.
To send out URLs to student computers in NetSupport using Google Chrome as the browser instead of Internet Explorer:
- Connect to all computers in the room On the top tool bar-
- Click: Student
- Click: Launch Application
- Click: Add
Where it reads, Description: Give your link a name
Where it says File name:
- Click: Browse
- Double Click: C
- Double Click: Program Files(x86)
- Double Click: Google
- Double Click: Chrome
- Double Click: Applications
- Double Click: Chrome
- Go to the end of the address that shows up here and type "
- Enter a space
- Type the URL you want
- Type " again
- Click OK
- Click Launch
Restrict/Approve websites:
Allows control to what websites students are able to access.
- Click the internet button on the left(looks like a globe)
- Select desired computers to apply restrictions to.
- Click on the relevant restriction icon at the bottom of the Control window.OrClick the Web Access icon on the Control toolbar and choose appropriate restriction.
- To acknowledge which restriction has been activated an appropriate indicator will appear next to the Student icons (Large icon view only). Red for restricted, green for approved.
- If a Student is currently viewing a website included in the activated restriction list, they will be redirected to a message stating that the URL has been blocked by the Tutor.
To remove the restrictions for Students
Select their desired computers to remove access(selecting none will apply to all).
Choose {Web}{Unrestricted Access} from the drop-down menu.Or Click on the unrestricted icon at the bottom of the Control window. OrClick the Web Access icon on the Control toolbar and choose Unrestricted.
- The green or red indicator will be removed from the selected Student icons.
To copy files and folders from the Instructor to a student
*NOT recommended for large size files, or large quantities of files. We recommend you use a shared network drive for this type of transfer*
Select the required Client in the List view.
- Click the File Transfer icon on the toolbar and choose File Transfer.Or, Choose {Student}{File Transfer} from the Control window drop-down menu. Or, Right-click on the selected Client icons and choose File Transfer. Or,If you are Viewing the Client, select the File Transfer icon on the View window Toolbar.
- The File Transfer window to that Client will open.
- From the Client Tree View, select the destination drive or folder into which the items will be copied. Note: The path to any open folders (Explorer windows) on the Client desktop is displayed at the top of the File Transfer window to enable quick selection. This is only supported on Windows Vista and above.
- From the Control list, select the item(s) to be copied to the Client.
- Click on the toolbar Copy File button.
- A confirmation dialog will be displayed, click Yes.